Frequently Asked Questions (FAQ)
Here are some frequently asked questions our customers have asked:
Shipping & Delivery
No. Currently we only ship within the United States. But we are working to bring worldwide shipping to customers very soon!
Shipping is FREE for all items shipped within the United States
Currently we do not ship internationally, sorry.
Shipping time vary depending on the product. Overall, these are our estimates:
| Location | Processing Time* | Shipping Time |
| United States |
10-15 business days |
8-15 business days |
*Our custom and personalized products and jewelry have a 10-15 business day processing time. NOT INCLUDING WEEKENDS AND HOLIDAYS
Example:
| Order Date | When will my item ship? (10-15 business days) | When will my item arrive? (8-15 business days) |
| Monday, June 1 |
June 15 – June 22 |
June 25 – July 6 |
| Friday, June 5 |
June 19 – June 26 |
July 1 – July 8 |
Each product in our store has an order processing time, as well as an order shipping time. The order processing time is the time it takes to prepare an order for shipment. For custom items, processing times may take longer. For popular products, processing time may take longer. The order shipping time is the time it takes for the item to reach you.
Note: We are not responsible for any delays with shipping caused by USPS or Fedex.
Due to COVID-19, products have a longer than normal shipping times. This is due to a variety of factors beyond our control. We do apologize for the inconvenience and try to keep you aware of the long wait-times accordingly before you place an order.
Payment
We will do our best to meet your needs. Sometimes, when in order is in process, it may not be possible to change the order, especially with custom items. However, please contact us immediately and we will see what we can do.
If the item has already shipped unfortunately we will not be able to change the shipping location. However, if it is still in process, we may be able to make changes. Contact us immediately to see what we can do.
We accept most credit cards as well as PayPal.
Rest assured, we take your data seriously. Along with a 256-bit SSL encryption, we’ve taken every precaution behind the scenes to secure your information. Our credit card platforms have their own security (Stripe and PayPal) as well.
